DATA & PRIVACY
Privacy Policy
Effective date: 30 September 2026
SweetBite respects your privacy. This Privacy Policy explains what information we collect when you use our website or place an order, why we use it, and how you can contact us about your information.
1. Information we collect
- Name
- Email address
- Phone number
- Delivery address and landmark
- Order details, including products, quantities and order amount
- Payment reference and payment status
- Messages or special requests
- Limited technical information needed for website operation and security
2. How we use information
- Process and fulfil orders.
- Arrange and communicate about delivery.
- Confirm payments and help prevent fraud.
- Respond to support requests.
- Maintain and improve the website.
- Keep appropriate business and transaction records.
- Comply with applicable legal and regulatory requirements.
3. Online payments
Payments are processed through Paystack. SweetBite's website is not intended to collect or store your full card number, PIN or CVV.
4. Sharing information
We may share relevant information where reasonably necessary to provide the service, such as with delivery personnel or service providers involved in fulfilling an order, and with payment providers such as Paystack for transaction processing.
5. Data security
We take reasonable measures to protect customer information against unauthorised access, alteration, disclosure or loss. No internet-based service can guarantee absolute security.
6. Data retention
We retain customer and transaction information for as long as reasonably necessary for order fulfilment, customer support, accounting, disputes, security and legal or regulatory obligations.
7. Cookies and local storage
The website may use browser storage such as local storage to remember cart contents and order information on your device. Clearing browser storage may remove locally stored information.
8. Your privacy rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information and ask questions about how your information is processed. Requests may be subject to legal or legitimate record-retention requirements.
9. Contact
10. Updates
We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be published on this website with its effective date.
SweetBite aims to handle personal information in accordance with applicable Nigerian data-protection requirements. For specific legal advice about your business obligations, consult a qualified Nigerian legal or data-protection professional.